The bus drivers make all the difference. Most are courteous and helpful, knowing where riders board and exit. We have had drivers slow in anticipation of picking us up at a certain location and time, because good drivers know their routes and 'their passengers' as they affectionately call the regular riders. This morning I was talking to a rider who has grown children, and has been riding the bus since she was a child. She even knows and remembers fondly drivers who have since retired, which shows how drivers and passengers become part of the fabric of one-another's lives, much like coworkers do. As one of my favorite drivers said, an effective driver understands their main objective is not driving the bus, but transporting passengers safely. If that objective is not met, they will not have a job; no passengers, no need for drivers. Thankfully, most drivers clearly understand their mission and even manage to add something pleasant to my day.